At The Haven Range, we take great care in producing and packaging our products. If your order arrives damaged, defective or incorrect, please contact us within 14 days of receiving your order at info@thehavenspa.org, providing your order number and details of the issue.

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Due to the nature of our skincare products and for hygiene and safety reasons, we cannot accept returns of products that have been opened, used or tampered with unless they are faulty.

If a product is found to be faulty, damaged in transit or supplied incorrectly, we will offer a replacement, exchange or refund as appropriate.

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Where a return is agreed, customers are responsible for the cost of returning the item unless the product is faulty, damaged or supplied in error. We recommend obtaining proof of postage, as we cannot be responsible for items lost in transit.

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Any approved returns must be returned in their original packaging wherever possible.

For assistance with any order, please contact us at info@thehavenspa.org and we will be happy to help.