Privacy Policy

At The Haven Spa, we are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable UK data protection legislation.

The Haven Spa is registered with the Information Commissioner's Office (ICO).

Information We Collect

We may collect and store personal information including:

• Name

• Postal address

• Email address

• Telephone number

• Website account information

• Appointment and booking information

• Consultation forms and treatment records

• Photographs taken as part of consultations and treatments

• Information provided through website forms, email, telephone, social media platforms and messaging services such as WhatsApp

Online Orders & Payments

When you place an order through our website, we collect the information necessary to process and fulfil your purchase.

Payments are processed securely through trusted third-party providers, including Wix Payments, Stripe and PayPal. We do not store or have access to your full payment card details.

Appointments & Consultations

When booking treatments online or in person, we collect the information required to provide safe and effective treatments and services.

Consultation forms and treatment records may be stored in both paper and digital formats and are kept securely.

Photographs

With your consent, photographs may be taken before, during or after treatments for consultation, treatment monitoring and record-keeping purposes.

These photographs remain confidential and will not be used on our website, social media channels, marketing materials or other promotional platforms without your separate consent. Consent may be provided in writing, electronically or via email and may be withdrawn at any time.

Communications

We may use your contact details to send:

• Appointment confirmations

• Appointment reminders

• Order confirmations and updates

• Account notifications

• Responses to enquiries

We may also send abandoned basket reminders relating to products added to your online shopping basket but not purchased.

Marketing emails and newsletters will only be sent where you have actively chosen to subscribe. You may unsubscribe at any time using the unsubscribe link provided in our emails or by contacting us directly.

Website Accounts & Cookies

Customers may create an account on our website to manage appointments, purchases and other services.

Our website uses cookies and similar technologies to improve functionality, performance and user experience. Further information can be found in our Cookie Policy.

How We Use Your Information

We use personal information to:

• Process and fulfil orders

• Manage appointments and bookings

• Provide treatments and services

• Maintain consultation and treatment records

• Communicate regarding appointments, orders and enquiries

• Send marketing communications where consent has been provided

• Improve our website, services and customer experience

Sharing Information

We do not sell, rent or share your personal information with third parties for marketing purposes.

Information may be processed by trusted service providers, including Wix, Stripe, PayPal and Mailchimp, where necessary to operate our business and provide our services.

Information may also be disclosed where required by law, regulatory authorities or legal obligations.

Security Systems

For the security of our premises, staff, clients and property, external video doorbell systems may be in operation. Any recordings are managed in accordance with applicable data protection legislation and are used solely for security purposes.

Retention of Records

Consultation records and related documentation are normally retained for up to seven years, after which they may be securely destroyed where appropriate.

Your Rights

You have the right to request access to the personal information we hold about you and to request corrections where information is inaccurate.

Requests should be submitted in writing using the contact details below.

Changes to This Policy

We reserve the right to amend this Privacy Policy from time to time. Any updates will be published on this website.

Contact

The Haven Spa

Email: havenspa@hotmail.com