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  1. Online product purchases aim to be shipped within 3-5 working days or less. We cannot be held responsible for circumstances out of our control in regards to dispatch or delivery times. 

  2. Products that have been opened cannot be returned. Products may only be considered to be returned if they are in original packaging and unopened and undamaged. The return postage is paid for by the purchaser and unlikely to be reimbursed by us. 

  3. Should a product be out of stock we will advise of any delay and if necessary offer an equal or better alternative. 

  4. All products purchased are done so at the buyers risk. We are fully versed in skincare and product suitability so advice that a consultation with us to be carried out if you are in any doubt. 

  5. Gift Vouchers, both physical and e-vouchers will have substantial expiry dates on them. These will only be extended at our discretion and under exceptional circumstances. 

  6. When booking treatments we do not require a deposit, however we reserve the right to change this for individuals or treatments or changing of circumstance. 

  7. Consultation forms must be completed with honesty and to the best of your knowledge. All information is private and kept securely. Failure to provide honest and accurate information may have a negative effect on the treatment, contractions and the health of an individual. We keep consultation forms for a period of seven years after which they may be destroyed if necessary. 

  8. In accordance with the law you have the right to view and have a copy of all documentation relating to yourself. A written request for this should be submitted to us. 

  9. Courses of treatments that are booked are to be carried out by the same person in a timeous fashion. A course of treatments is not transferable. in the event that a course cannot be completed for a valid reason then an alternative will be offered. 

  10. No part of this website may be copied. 

  11. We reserve the right to cancel a treatment that has been previously booked. 

  12. We reserve the right to remove a treatment at short notice. Should this happen a suitable alternative will be offered. 

  13. Should we deem it necessary, we reserve the right not to perform a treatment at any time to an individual. Our reasons will be stated and noted. 

  14. We reserve the right to suspend or cancel a members account, subscription or payment. 

  15. We cannot be held responsible for loss or damage to an individuals property whilst on or near or premises. 

  16. We reserve the right to change or modify our terms and conditions at short notice or if a situation arrises that is not covered here. 

  17. The Haven Spa. 

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